Av. Bonampak 4 y 5 PH 5 B.
Cancun, Q. Roo, Mexico. CP 77500.
Local +52 (998) 251 - 6535
Toll Free Number Mexico.
01 - 800 - 212 - 9065
Toll Free Number USA & Canada.
1 - 888 - 733 - 4171
Who We Are
We have over 20 years of experience, GBG is a Marketing Company focused on Vacation Clubs around the world. Gold Ball Group provides qualified couples, meaning that they have the necessary profile to buy a vacation membership.
To provide outstanding customer service and member relations to acheive industry recognition in Tourism.
To find qualified prospects through established marketing campaigns as well as maintain member services.
In support of our mission we have a public commitment with our clients; by honoring this commitment Gold Ball Group maintains values and standards:
• Treat our clients with Dignity, Respect and Courtesy
• Listen with attention and objectively to the clients´ needs
• Respond to our clients in a timely and professional manner
• Respect confidentiality of our members
• Listen to the suggestions of members and utilize these for improved customer service
The constant study and evaluation of our tools and services has allowed us to have the best technology and infrastructure.
Our experience allows us to identify the best solutions available, the best software support, CRM and the most complete and advanced call center technologies.
Functional and Organizational Structure
Our structure allows us to establish and define a clear system of duties, thus preparing us for integrating our goals and functionality for a consistent work-flow.